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“Hello, (insert OB’s office here)…how can I help you?”
Customer Service is a tough job. Especially when you’re dealing with pregnant women and raging hormones. It requires a boat load of patience and compassion. DAILY. And you, (a generally kind and understanding receptionist/office manager/etc.), might be having a bad day. Your toilet might have backed up this morning. Your child, despite being told 50 times to put her boots on, might ...
Continue Reading →The other day I was sitting at my desk, procrastinating about doing some billing and feeling pretty blah after five days of consecutive rain and then I opened an email. The email was from a client I had met with once, several weeks ago. She had been struggling with feeling that maybe she was not supposed to have children since it was not happening naturally. She had always been a subscriber to the old adage “if it is meant to ...
Continue Reading →A Runner’s Story:
Ericka grew up in southern Vermont. She was a year younger than me and a class behind me in school. She had a contagious grin, played field hockey and ended up at many of the same outdoor “bon fires” that I did. High school is a time of fuzzy memories, flashes of lots of people crammed into a car listening to Dire Straits, late night runs to Friendly’s for ridiculously large hot fudge sundaes, laughter and ...
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